Write to the works desk

What you send from this page is read by the people who plan gutter crews for a living, not routed through a ticket queue. A stain spreading on a warehouse ceiling, a line in one of our proposals you want unpacked, a renewal you are weighing, a sentence on this site you think is off: put it in writing and it gets a considered answer.

Worth including if you have it

• The address of the building, or at least the ZIP code. The answer often depends on which crew and which route the building would fall to.
• Roughly how high the eaves sit and what stands between a crew and the trough: hatch, fixed ladder, or nothing but the yard below. Access shapes every plan we write.
• Whether you manage the building or own it, and who signs off on work. It tells us who the proposal and the reports should be written for.
• Whether water is coming in right now or you are planning ahead. Live leaks change the order we do things in, so say so plainly.

What happens to your message

It is logged, read by a coordinator and answered by email, usually inside one working day. After a big storm the queue grows, because the crews and the desk are both working the backlog, but every message is read in the order it arrived and none are discarded.

If the real question is a price for a specific building, the service request form on the homepage starts the survey booking directly and moves quicker than any inbox.

What you write stays with the works desk. Your email address is used to answer you and is not passed along, added to lists or put to any other use.